There are free rich text editors and then there are paid rich text editors. Why would you ever pay for a rich text editor when there are free options?
Consider this. After integrating in a rich text editor, you release the new addition to your users. Your users start to make use of it. Things are going well until a user gets stuck because the editor isn’t behaving properly. Another complains that her page doesn’t quite look the same as she wanted. Yet another notices the HTML produced is super messy with lots of overlapping tags and a ton of useless attributes and styles.
The tickets start rolling into your support queue. Your support staff needs to spend time fixing rich text editor issues instead of issues with your application. If it turns out it’s a bug, the ticket gets escalated to the developers who now have to deal with wading through rich text editor code or report a bug to the rich text editor developers.
This type of support and maintenance eats up valuable employee time. From our experiences, support staff spend on average about 5-10% of their time handling rich text editor related tickets and developers spend about 1% of their time on the escalated tickets.
Adding this all up and over a year, your rich text editor could cost you $5000 or more a year! That’s a lot of money for something that is supposed to be free.
At SnapEditor, we concentrate on providing a stable online rich text editor that produces clean code. Our goal is to make a rich text editor that just works out of the box to help you decrease support and maintenance time so you can focus all of your energy on your business. We believe that by doing this, you save thousands of dollars a year and the cost of SnapEditor quickly pays for itself.